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Transactions
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Shipping
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Warranty
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Returns Policy
We accept Visa, MasterCard, American Express and PayPal.
Yes, our site uses secure SSL encryption to ensure the safety of your personal information.
You can enter your discount code at checkout. The discount will be applied to your total order.
Please contact our customer service as soon as possible if you need to change or cancel your order. Once the order has been processed or shipped, we cannot make any changes or cancel it.
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please contact your bank for assistance.
Currently, we do not offer financing or payment plans.
No, you can make a purchase as a guest. However, creating an account can make the checkout process faster for future purchases and allows you to track your orders.
Your card will be charged as soon as your order is confirmed.
For security reasons, we do not accept orders over the phone. All orders should be placed through our secure online checkout.
Yes, a receipt will be sent to you via email after your purchase. You can also access your receipt by logging into your account.
We are unable to reserve items. Products are available on a first-come, first-served basis.
Taxes are calculated at checkout based on your location.
Please contact our customer service to report the error.
Yes, gift cards are available for purchase and can be found on our website.
Some banks and credit card companies charge a fee for international transactions. These fees are not controlled by us and are the responsibility of the customer.
Our warranty covers manufacturing defects. It does not cover damage caused by misuse, accidents, water damage or normal wear and tear.
The warranty lasts for Twelves (12) months from the date of purchase.
Please contact our customer service with your order number and details of the issue.
No, the warranty does not cover damages caused by misuse, accidents, water damage or normal wear and tear.
The warranty only applies to new items purchased directly from soundstream.asia or authorized retailers.
The warranty is not transferable and applies only to the original purchaser.
You will need a copy of your purchase receipt or order confirmation as proof of purchase/warranty registration date with serial no.
Once we receive your item, we aim to process warranty claims within 7-10 business days.
Currently, we do not offer extended warranties.
The customer is responsible for shipping the item to us. We will cover the cost of returning the repaired or replaced item to the customer.
If the product cannot be repaired, we will replace it with the same or a comparable model.
Yes, you will need to register the product via soundstream.asia website with submission of your proof of purchase for warranty claims.
Yes, our warranty covers software issues that are not caused by misuse or unauthorized modifications.
Currently, we do not offer additional warranty coverage.
The warranty may be voided by misuse, unauthorized modifications, or if the product is not used in accordance with the user manual.
We accept returns within 14 days of receipt. The item must be in new condition and in its original packaging.
Please contact our customer service to initiate a return.
The customer is responsible for return shipping costs unless the item arrived is damaged or defective.
The product must be in new condition, unused, and in its original packaging.
Once we receive and inspect the returned item, we will process the refund within 714 business days. The refund will be credited to your original payment method.
Yes, we offer exchanges for items of equal value within the return period.
Please contact our customer service as soon as possible. We will arrange for a return and send you the correct item.
Yes, items must be returned in their original packaging.
We recommend using a tracked and insured shipping service as we cannot process refunds for items that arrive damaged.
Please contact our customer service as soon as possible to cancel an order. Once an order has been processed or shipped, it cannot be cancelled.
Defective items may be returned for a full refund or exchange within the return period.
We only accept returns for items purchased directly from our website. Please contact the thirdparty seller for their return policy.
For hygiene reasons, certain items like earbuds cannot be returned if the packaging has been opened.
We strive to provide highquality products and customer service. If you are not satisfied with your purchase for any reason, please contact our customer service so we can assist you.